Customer Service Representative

Customer Service Representative

ITM Marketing is currently hiring motivated and customer-focused Customer Service Representatives (CSRs) to support an e-commerce program. This role is available primarily on-site at our Coshocton, Ohio office, with limited remote work exceptions for agents who meet specific performance and role requirements.

Pay:

• Starting at $17.00 per hour
• Weekly competitive pay (direct deposit required)

What You'll Do:

As a Customer Service Representative, you will deliver exceptional service through multiple communication channels while representing ITM Marketing with professionalism and empathy.

Key Responsibilities:

• Provide knowledgeable and courteous customer support via telephone, email, and chat
• Answer customer inquiries, place orders, and resolve complaints using active listening and conversational skills
• Assist customers in an empathetic, kind, and professional manner
• Navigate multiple computer systems, databases, and screens efficiently
• Use basic office equipment and technology, including soft phones and web-based tools
• Maintain regular and predictable attendance
• Perform other related duties as assigned

Schedule:

• Must be available to work between 9:00 AM and 5:30 PM for training. After training, must be available to work between 9:00AM and 9:00PM ET.
• Typical schedule for training is Monday–Friday with a 30-minute lunch, however, after training, weekends and evenings may be required as well as holidays.
• Schedules are subject to change based on program needs

Training:

• Paid, comprehensive training is provided
• Training is conducted virtually through Microsoft Teams with an instructor
• Successful completion of training is required to continue employment. If training is not passed, you will still be paid for training time, but employment will not continue on the project.

What We Offer:

• Weekly pay via direct deposit
• Benefits after 90 days once hired into a full-time permanent position:
  • Paid Time Off (PTO)
  • Holiday Pay
  • Medical, Dental, and Vision Insurance
  • Employer-paid Life Insurance
• 401(k) eligibility after 6 months of full-time permanent employment

Qualifications & Experience:

• High School Diploma or GED required
• Minimum 6 months of customer service experience preferred (not required)
• Ability to speak, read, and write English fluently and professionally
• Bilingual skills are a plus, but not required
• Typing speed of at least 20 WPM
• Strong teamwork skills
• Experience working in a Windows/PC environment required
• Salesforce experience is a plus, but not required
• Proficiency in basic computer and keyboarding skills

Home Office Requirements (For Approved Remote Employees Only):

• Reliable, high-speed internet service:
  • Minimum 20 Mbps download speed
  • Must be cable or fiber
  • Cellular, mobile hotspot, fixed wireless, or satellite internet not compatible
• Quiet, distraction-free workspace
• Ability to provide your own equipment:
  • Dual monitors - including DP cords or adapters to turn HDMI into DP
  • Keyboard, mouse, and headset
  • Office-based employees will receive full workstation equipment.
  • Employees working from home will be provided with a tower with power cord, wifi adapter and camera only.

Additional Requirements:

• Must be 18 years or older
• Must be able to pass a background check and typing test.
• Employment is limited to applicants located in Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, Washington or West Virginia
• You cannot work from outside of the United States or work from states other than those listed above.
• Onboarding requirements (including I-9 verification) must be completed before training