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Customer Service Representative

ITM Marketing

Coshocton, OH(remote)

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JOB DETAILS
SALARY
SKILLS
Background Investigation, Broadband, Computer Systems, Customer Relations, Customer Support/Service, Dental Insurance, English Language, High School Diploma, Internet/Online Service, Marketing, Microsoft Product Family, Microsoft Windows Operating System, Multilingual, Office Equipment, Resolve Customer Issues, Salesforce.com, Service Delivery, Team Player, Training/Teaching, Typing, Vision Plan, Wireless Communications, Work From Home, eCommerce
LOCATION
Coshocton, OH
POSTED
1 day ago
Customer Service Representative (In-Office & Remote Opportunities)

ITM Marketing is currently hiring motivated and customer-focused Customer Service Representatives (CSRs) to support an e-commerce program. This role is available primarily on-site at our Coshocton, Ohio office, withlimited remote work exceptions for agents who meet specific performance and role requirements.

Pay
  • Starting at $17.00 per hour
  • Weekly competitive pay (direct deposit required)

What You'll Do

As a Customer Service Representative, you will deliver exceptional service through multiple communication channels while representing ITM Marketing with professionalism and empathy.

Key Responsibilities:
  • Provide knowledgeable and courteous customer support via telephone, email, and chat
  • Answer customer inquiries, place orders, and resolve complaints using active listening and conversational skills
  • Assist customers in an empathetic, kind, and professional manner
  • Navigate multiple computer systems, databases, and screens efficiently
  • Use basic office equipment and technology, including soft phones and web-based tools
  • Maintain regular and predictable attendance
  • Perform other related duties as assigned

Schedule
  • Must be available to work between 9:00 AM and 5:30 PM
  • Typical schedule is Monday-Friday with a 30-minute lunch
  • Schedules are subject to change based on program needs

Training
  • Paid, comprehensive training is provided
  • Training is conducted virtually through Microsoft Teams with an instructor
  • Successful completion of training is required to continue employment
    • If training is not passed, you will still be paid for training time, but employment will not continue on the project

What We Offer
  • Weekly pay via direct deposit
  • Benefits after 90 days once hired into a full-time permanent position:
    • Paid Time Off (PTO)
    • Holiday Pay
    • Medical, Dental, and Vision Insurance
    • Employer-paid Life Insurance
  • 401(k) eligibility after 6 months of full-time permanent employment

Qualifications & Experience
  • High School Diploma or GED required
  • Minimum 6 months of customer service experience preferred (not required)
  • Ability to speak, read, and write English fluently and professionally
  • Bilingual skills are a plus, but not required
  • Typing speed of at least 20 WPM
  • Strong teamwork skills
  • Experience working in a Windows/PC environment required
  • Salesforce experience is a plus, but not required
  • Proficiency in basic computer and keyboarding skills

Home Office Requirements (For Approved Remote Employees Only)
  • Reliable, high-speed internet service:
    • Minimum 20 Mbps download speed
    • Must be cable or fiber
    • Cellular, mobile hotspot, fixed wireless, or satellite internet not compatible
  • Quiet, distraction-free workspace
  • Ability to provide your own equipment:
    • Computer or laptop
    • Dual monitors
    • Keyboard, mouse, and headset
      (Equipment is provided for on-site employees only)

Additional Requirements
  • Must be 18 years or older
  • Must be able to pass a background check
  • Employment is limited to applicants located in Alabama, Arkansas, Colorado, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or West Virginia
  • Onboarding requirements (including I-9 verification) must be completed before training
ITM Marketing uses E-Verify; employment is contingent upon passing both background and E-Verify checks

About the Company

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ITM Marketing

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