Best Practices, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Develop Methodologies, Driver's License, Establish Priorities, High School Diploma, Meet Sales Quota, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Scripting (Scripting Languages), Systems Administration/Management, Time Management
- Competitive Compensation Commission eligible
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Team Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and Heavy in person Counter Transactions
- Identify the Customers needs , collect relevant information and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Must have clean driving record and active drivers license with state of California
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