Customer Service Representative Hajoca Corporation
Hawthorne, CA9 days ago
- $18–$22
la esquina mexican grill
- Thousand Oaks, CA
- 30+ days ago
- Full-time
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Skills
- Best Practicesunmatched
- Call Volumeunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Develop Methodologiesunmatched
- Driver's Licenseunmatched
- Establish Prioritiesunmatched
- High School Diplomaunmatched
- Meet Sales Quotaunmatched
- Needs Assessmentunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Scripting (Scripting Languages)unmatched
- Systems Administration/Managementunmatched
- Time Managementunmatched
Description
Benefits/Perks
Job Summary
We are seeking a Customer Service Team Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Qualifications
- Competitive Compensation Commission eligible
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Team Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and Heavy in person Counter Transactions
- Identify the Customers needs , collect relevant information and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Must have clean driving record and active drivers license with state of California
Numbers & Facts
| Location | Thousand Oaks, CA |
| Job Type | Full-time |
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