Applications due by August 17h, 2026
Job Description
Pay Range DOE: $19.00-25.00/hour
Work Schedule: Monday-Friday, 7:00AM-4:00PM (1 hour lunch)
Work Location: Wheat Ridge, CO 80033
This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.
JOB SUMMARY:
ESSENTIAL FUNCTIONS:
- Respond promptly to customer inquiries; processing sales orders, customer returns, corresponding to shipment delays, and providing quotations for all products.
- Create professional bids, quotations and proposals.
- Coordinate customer visits if needed and answer the phone or attend to someone walking through the door.
- Create product samples and send out to clients or fulfill their questions.
- Track shipments closely to ensure timely delivery to customer, along with making sure artwork is approved and nothing is stuck in the approval period.
- Correspond regularly with Supply Chain to follow completion of overseas orders from start to finish.
- Communicate with the Sales Team, customers, and art department to ensure a satisfactory and timely resolutions.
- Able to respond to internal and external customer inquiries providing professional, customer-facing interaction by phone, email or in person; manage customer complaints, even when handling unpleasant customers with discretion and tact.
- Obtain functional knowledge of all label products.
- Communicate regularly with management regarding work flow, operations, and opportunities for streamlining current procedures.
- Attend and present production meetings.
- Back up to team members as needed.
QUALIFICATIONS:
- 2 or 4-year college degree or relevant work experience.
- High level of professionalism and interpersonal skills to handle all aspects of customer service and project management.
- Strong working knowledge of customer service principles, practices and skills.
- Customer focused attitude, passion for quality and a willingness to quickly cultivate product expertise.
- Demonstrate ability to prioritize, problem solve and manage numerous projects on tight deadlines.
- Intermediate computer skills and knowledge of MS Office Suite, and able to learn industry standard software.
- Familiarity with enterprise resource planning systems
- Professional level written and verbal communication skills, strong decision-making ability and attention to detail.
- Ability to work well with all levels of internal management and staff, as well as, outside customers and suppliers.
- Demonstrated ability to work with a diverse team and remain professional under pressure.
- Have their own camera that shoots 4k or higher.
Education:
- High school diploma or equivalent education.
Other Requirements:
- Must pass conditional post offer background investigation and drug screen.
Guide to Physical Requirements:
- Continuously (5-8 hours)
- Frequently (3-4 hours)
- Occasionally (1-2 hours)
- Never
LIFTING: (as defined by ADA)
Heavy: 45 lbs & over - NEVER
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
CARRYING:
Heavy: 45 lbs & over - NEVER
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
PUSHING/PULLING - CONTINUOUSLY
REACHING:
Above Shoulder - OCCASIONALLY
At Shoulder - OCCASIONALLY
Below Shoulder - OCCASIONALLY
TWISTING - OCCASIONALLY
BENDING - OCCASIONALLY
KNEELING/CRAWLING - OCCASIONALLY
SQUAT - OCCASIONALLY
CLIMBING:
Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - NEVER
HEARING - CONTINUOUSLY
VISION:
Visual, close - CONTINUOUSLY
Visual, distant - CONTINUOUSLY
Visual, depth perception - CONTINUOUSLY
HANDS/FINGERS:
Simple grasping - CONTINUOUSLY
Fine Manipulation - CONTINUOUSLY
Repetitive Movements - CONTINUOUSLY
WALKING - OCCASIONALLY
STANDING - OCCASIONALLY
SITTING - CONTINUOUSLY
SPEAKING - CONTINUOUSLY
OTHER, please describe –