Customer Service Representative | CSR

Customer Service Representative (CSR) - Medicaid Provider Support

Location: Austin, TX
 Onsite Position, Local Candidates Only

Schedule Availability Required: Candidates must be available to work any 8-hour shift between 7:00 AM and 7:00 PM, Monday through Friday. Schedule flexibility is required, and schedule change requests cannot be accommodated during the first 90 days.

Employment Requirements:

• Local candidates only
• Fully onsite role
• No visa restrictions
• Strong attendance and performance standards required

About the Role

We are seeking experienced Customer Service Representatives (CSR) to support Medicaid providers and clients in a high-volume contact center environment. This role serves as a critical resource for assisting callers with questions about eligibility, medical claims status, and general Medicaid program support.

The ideal candidate is professional, dependable, customer-focused, and thrives in a fast-paced environment where accuracy, attendance, and productivity are essential.

Based on business needs and individual performance, this role may transition to remote in the future.

Key Responsibilities

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program-related inquiries
• Respond to inbound phone inquiries in a prompt, courteous, and professional manner
• Accurately document all customer interactions in online systems and logs
• Assist with issue resolution and escalate complex matters when appropriate
• Transfer callers to appropriate internal departments as needed
• Meet and maintain strict attendance, quality, productivity, and performance metrics
• Navigate multiple systems while handling high call volumes
• Perform additional duties as assigned by management

Required Qualifications

• Minimum of 6 months of recent, verifiable experience in a high-volume call center or contact center environment
• Strong customer service and communication skills
• Proficiency with Microsoft Office applications including Word, Excel, and Outlook
• Excellent multitasking, organizational, and data entry skills
• Ability to work in a structured, metrics-driven environment
• Strong problem-solving and documentation abilities
• Reliable attendance and punctuality required

Preferred Experience

• Medicaid, healthcare, insurance, or government program experience preferred
• Experience handling claims status inquiries or eligibility verification is a plus
• Previous experience working with performance metrics and service level agreements (SLAs)

Why Join This Team?

• Opportunity to support an essential Medicaid program serving providers and communities
• Strong potential for contract extension based on performance
• Professional growth and development opportunities
• Collaborative and team-oriented environment
• Opportunity for future remote flexibility based on business needs and performance

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Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.