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Customer Service Representative (CSR)

Primary Talent Partners

Brea, CA

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JOB DETAILS
SALARY
$22 Per Hour
SKILLS
Administrative Skills, Biology, Call Volume, Communication Skills, Customer Satisfaction, Customer Support/Service, Detail Oriented, Electronic Data Interchange (EDI), Field Sales, High School Diploma, Inside Sales, Order Processing, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Records Management, Sales, Sales Support, Telephone Skills, Time Management, Track Customer Issues, Writing Skills
LOCATION
Brea, CA
POSTED
1 day ago
Primary Talent Partners has a 5 month contract opening for a CSR to join a multinational life sciences company for an onsite position operating out of Brea, CA. 

Pay: $22.00/hr
Contract: 5 months, extensions likely, conversion possible
Type: W-2, cannot support C2C or provide visa sponsorship
Onsite: Onsite 5 days per week in Brea, CA - local candidates required. 

Summary:
You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.
To ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.

Responsibilities:
  • Answering phones in a timely and efficient manner.
  • Processing customer orders via fax, EDI and phone.
  • Responsible for the entry of all standing orders and special pricing agreements for a designated region.
  • Supporting the field reps (both sales and service) with day to day inquire and placing of their orders. Proof of delivery of shipments, as needed.
  • Maintain level of accuracy both as a department and individually.
  • Knowledgeable on our products and special projects as deemed necessary by manager.
Requirements:
  • High School Diploma required. 
  • 1+ year of customer service, customer support, order entry, inside sales support, or administrative experience in a fast-paced business environment.
  • Strong verbal and written communication skills with the ability to professionally handle high volumes of phone calls, customer inquiries, order status requests, and issue resolution.
  • High attention to detail and accuracy when processing orders, maintaining customer records, managing pricing information, and coordinating with internal sales, service, and operations teams.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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Primary Talent Partners

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