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Customer Service Representative | CSR

MMC Group

Chesapeake, VA

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JOB DETAILS
SKILLS
Business Support, Call Centers, Coaching, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Employee Benefits, Health Plan, High School Diploma, Human Resources, Human Resources Customer Service, Leadership, Microsoft Management Console (MMC), Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Small Business, Team Player, Telephone Skills, Time Management, Workforce Management, Writing Skills
LOCATION
Chesapeake, VA
POSTED
Today
Human Resources Customer Service Representative | HR CSR

Location: Chesapeake, VA

100% Onsite Position

Pay: Competitive Hourly Pay

Are you passionate about helping others and delivering outstanding customer service? Join a team where your communication skills and problem-solving abilities make a difference every day.

We are seeking professional, customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who enjoy working in a fast-paced, team-oriented environment.

What You'll Do

As a Human Resources Customer Service Representative, you will:
  • Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
  • Provide accurate information and resolve customer inquiries in a timely, courteous, and professional manner.
  • Document all customer interactions and transactions within company systems.
  • Research outstanding issues and follow through until complete resolution.
  • Respond to customer inquiries submitted through the online Contact Us feature.
  • Explain HR policies, procedures, and benefits in a clear and easy to understand manner.
  • Maintain confidentiality while handling sensitive employee information.
  • Escalate recurring or technical issues to leadership when appropriate.
  • Navigate multiple software applications while assisting customers.
  • Meet productivity, quality, attendance, and customer service expectations.
  • Participate in required meetings, coaching sessions, and ongoing training.
  • Support peak business periods as business needs require.
Training & Schedule

Paid Training

Monday through Friday, 8:30 AM to 5:30 PM

Regular Schedule
  • Your assigned schedule will be provided during the final week of training.
  • Candidates must be available to work any shift Monday through Friday between 8:00 AM and 6:00 PM.
  • Perfect attendance during training is required.
Qualifications
  • Must be at least 18 years of age.
  • High School Diploma or GED required.
  • Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem solving abilities.
  • Ability to multitask in a fast paced call center environment.
  • Strong computer skills with the ability to navigate multiple software applications simultaneously.
  • Ability to work independently while contributing to a collaborative team environment.
  • Strong attention to detail and commitment to maintaining confidentiality.
Why Join Our Team?
  • 100% Onsite position in Chesapeake, VA
  • Monday through Friday schedule
  • Paid training
  • Weekends off
  • Professional and supportive team environment
  • Opportunity to build valuable Human Resources and Benefits experience
  • Career growth opportunities
  • Meaningful work helping employees navigate important HR and benefits questions
If you're ready to grow your customer service career with a company that values professionalism, teamwork, and exceptional service, we'd love to hear from you. Apply today!

Please Note: This is a 100% onsite position in Chesapeake, Virginia. Candidates must be available to work onsite Monday through Friday and maintain flexibility to work any assigned shift between 8:00 AM and 6:00 PM.

Job Requirements

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits


Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

About the Company

M

MMC Group

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