Homesense Customer Service Representative Because kindness is our way, and capability is our promise.Position Title:Customer Service Representative (CSR)Full-Time Indianapolis, INAbout Homesense Homesense is built on a simple idea:Be Kind. Be Capable.Kindness is how we treat people, our customers, our teammates, our community.Capability is how we earn their trust, through skill, precision, and care that lasts.We're a local company that believes service can still be human. We show up sharp, speak with respect, and leave every home better than we found it. Our work runs deeper than the systems we fix. It's about comfort, trust, and pride in doing things the right way.If you're driven by quality, respect, and real connection, you belong here.Your Role As a Homesense CSR, you're the steady first voice a customer hears. You'll listen, ask the right questions, and help people feel taken care of from the start. You'll work closely with dispatch and the field team to keep days running smoothly, set clear expectations, and make sure nothing falls through the cracks.You'll be trusted with details, supported by a team that communicates, and equipped with the tools and training to grow.What You'll Do Answer calls and messages with patience, clarity, and warmthAsk smart questions to understand the issue, the timing, and what the customer needsSchedule appointments and communicate next steps in a clear, calm wayCreate accurate job notes and customer records, including photos and details when neededCoordinate with technicians and dispatch when schedules shift or jobs evolveDocument interactions and updates through ServiceTitanUphold a consistent, respectful customer experience every timeContribute to team culture through reliability, kindness, and follow-throughRepresent the Homesense brand with professionalism in tone, accuracy, and careWhat Makes You a Great Fit You'll thrive here if you:Take pride in being helpful and preciseCommunicate with respect, clarity, and patienceStay calm when the day gets busyLike solving problems and creating orderAppreciate feedback and use it to improveCare about people as much as the work itselfWhat We Provide Competitive pay with performance and culture-based bonusesClear growth path and coachingFull benefits package (health, dental, vision, 401k)Paid time off plus holidaysOngoing trainingLeadership that listens and invests in your growthThe Homesense Difference Most companies promise “great service.”We promise Legendary Service, expert work done with genuine kindness.That starts with how we treat our team:We celebrate your wins.And we never forget that our reputation rides on how you show up.Requirements 1+ years in customer service, scheduling, or a phone-based support role preferredStrong communication skills and comfort talking with homeownersDetail-oriented, dependable, and organizedAbility to learn new systems and document work clearly in ServiceAbility to pass background and drug screeningReady to Join the Team? If you're looking for more than just a paycheck, if you want to do work you're proud of with people who care, Homesense is the place for you.Apply today and bring your craft, your character, and your kindness to a team that's redefining what service feels like.#J-18808-Ljbffr