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Customer Service Representative | CSR

MMC Group

Nashville, TN

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JOB DETAILS
SKILLS
Broadband, Business Support, Call Centers, Coaching, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Employee Benefits, High School Diploma, Human Resources, Human Resources Customer Service, Internet/Online Service, Keyboards, Laptop PC, Leadership, Multitasking, Network Routers, Onboarding, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Regulations, Resolve Customer Issues, Team Lead/Manager, Team Player, Technical Analysis, Telephone Skills, Time Management, Wi-Fi, Wireless Communications, Work From Home, Writing Skills
LOCATION
Nashville, TN
POSTED
1 day ago
Remote Human Resources Customer Service Representative | HR CSR

Location: Remote, Nashville, TN Area

Work From Home Opportunity

Pay: Competitive Hourly Pay

Are you passionate about helping others and providing exceptional customer service? Join a team where your communication skills and problem-solving abilities make a difference every day.

We are seeking professional, customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who enjoy working in a fast-paced, customer-focused environment.

Location Requirement

This is a 100% remote position; however, candidates must reside within 25 miles or approximately a 45-minute commute of Nashville, Tennessee.

What You'll Do

As a Human Resources Customer Service Representative, you will:
  • Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
  • Provide accurate information and resolve customer inquiries in a timely, courteous, and professional manner.
  • Document all customer interactions and transactions within company systems.
  • Research outstanding issues and follow through until complete resolution.
  • Respond to customer inquiries submitted through the online Contact Us feature.
  • Explain HR policies, procedures, and benefits in a clear and easy to understand manner.
  • Maintain confidentiality while handling sensitive employee information.
  • Escalate recurring or technical issues to leadership when appropriate.
  • Navigate multiple software applications while assisting customers.
  • Meet quality, productivity, attendance, and customer service expectations.
  • Participate in required meetings, coaching sessions, and ongoing training.
  • Support peak business periods as needed.
Training & Schedule

Paid Training

Monday through Friday, 8:30 AM to 5:30 PM

Regular Schedule
  • Your assigned schedule will be provided during the final week of training.
  • Candidates must be available to work any shift Monday through Friday between 8:00 AM and 6:00 PM.
  • Perfect attendance during training is required.
Qualifications
  • Must be at least 18 years of age.
  • High School Diploma or GED required.
  • Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Ability to multitask in a fast-paced call center environment.
  • Strong computer skills with the ability to navigate multiple software applications simultaneously.
  • Ability to work independently while contributing to a collaborative team environment.
  • Strong attention to detail and commitment to maintaining confidentiality.
Remote Work Requirements

To be successful in this role, you must have:
  • A dedicated, quiet workspace that is secure, free from distractions, and inaccessible to others during working hours.
  • A home workspace that will successfully pass a Work From Home audit and virtual workspace inspection.
  • Reliable wired high speed internet service. Wi-Fi, mobile hotspots, and 5G internet services are not permitted while working.
  • Minimum internet requirements:
    • Download Speed: 25 Mbps or higher
    • Upload Speed: 10 Mbps or higher
    • Ping: 175 ms or less
  • Ability to provide a screenshot of your internet speed test showing the date, location, and results during the hiring process.
  • Ability to participate in a virtual workspace review, including providing a photo of your workspace and a recent headshot during onboarding.
Company Equipment Provided

Company equipment will be shipped prior to your start date and includes:
  • Laptop
  • Monitor
  • Keyboard
  • Mouse
  • Headset
  • Required cables
An onboarding specialist will schedule a setup session 2 to 3 days before your first day to ensure your equipment is installed and functioning properly.

An adult age 18 or older must be available to sign for the UPS delivery.

Why Join Our Team?
  • 100% Remote position
  • Company provided equipment
  • Paid training
  • Monday through Friday schedule
  • Weekends off
  • Professional and supportive team environment
  • Opportunity to build valuable Human Resources and Benefits experience
  • Career growth opportunities
  • Meaningful work helping employees navigate important HR and benefits questions
If you're ready to grow your customer service career from the comfort of your home, we'd love to hear from you. Apply today!

Please Note: This position is remote, but applicants must reside within 25 miles or approximately a 45 minute commute of Nashville, Tennessee, meet all home office and internet requirements, and successfully complete the required Work From Home audit and criminal background check before beginning employment.

Job Requirements

REMOTE HR & Benefits Customer Support Representative Needed Now!!!
Pay: $$$$17.00hr
Start Date: 08/31/2026
Training Schedule: Monday-Friday, 8:30 AM - 5:30 PM CST
Work Schedule: Monday-Friday, between 8:00 AM - 6:00 PM CST (final schedule provided before training ends)

REMOTE Location: Must reside in Nashville TN.

Responsibilities/Qualifications:
  • Respond to incoming calls and emails from employees and former employees
  • Resolve HR and benefits-related inquiries with professionalism and empathy
  • Track, log, and follow up on all transactions and cases
  • Notify Technical Analysts and Team Managers of recurring issues
  • Apply and explain HR and benefits policies and regulations
  • Maintain confidentiality and adhere to data privacy standards
  • Stay flexible to support peak volume periods and attend all required training sessions
  • Follow established procedures and work independently on routine tasks
  • 6 months of call center and/or benefits experience
  • High School Diploma or GED
Tech Requirements:
  • Internet speed: Minimum 25 Mbps download / 10 Mbps upload / Ping 175
  • Must be hardwired to router (no Wi-Fi or 5G setups)
  • Complete a speed test at Google Fiber Speed Test and submit a screenshot
  • Participate in a visual workspace inspection prior to starting
We Provide:
  • All necessary equipment: Laptop, monitor, headset, cables, mouse, and keyboard
  • Pre-start setup session with onboarding team
  • Supportive team environment and structured training
  • Opportunity to grow your skills in HR and benefits support

About the Company

M

MMC Group

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