Customer Service Representative (CSR)

Responsibilities and Qualifications:

• Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
• Bilingual Spanish-speaking candidates are welcome and encouraged to apply
• This is a high-energy role and requires individuals who can adapt to changes quickly
• Will work in a fast-paced environment
• Must have empathy and the ability to control conversation/call
• High school/GED required
• Must have customer service experience
• Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
• Soft skills are very important to this role and require a level of professionalism and caring.
• Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
• Must be able to work any shift between 8:00 AM and 8:00 PM
• Must be open to working the 11:30 AM - 8:00 PM shift, which is a daily shift
• Professional behavior, on-camera training, and adherence to the current Work from Home policy are required.
• Work from home is not a substitute for child care or elder care. You must be on camera and an active participant in the class.
• Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones.