Customer Service Representative - CT

Dal-Tile Corporation

Minneapolis, MN

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JOB DETAILS

SKILLS

Automatic Call Distributor (ACD), Call Center Management, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Fax Machines, High School Diploma, Lift/Move 30 Pounds, Lift/Move 70 Pounds, Microsoft Excel, Microsoft Word, Military, Order Delivery, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Reporting Skills, Resolve Customer Issues, Sales, Sales Management, Sales Support, United States Military, Writing Skills

LOCATION

Minneapolis, MN

POSTED

1 day ago

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our peoplewith a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.**Recruiting Profile**Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions.**Primary Objective**To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.**Primary Function and Scope**+ Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.+ Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).+ Responsible for keying in orders, processing faxes and preparation of reports.+ Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.+ Participates in special projects and performs additional duties as required.**Experience and Knowledge Required**+ High School Diploma or GED equivalency required.+ 1 or more years customer service experience.+ Focus on customer account management preferred.+ Prior tile industry knowledge is preferred.**Competencies**Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel.**Other Pertinent Job Information**While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!Active military, transitioning service members and veterans are strongly encouraged to apply.Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.**Job Type** Sales Jobs**Req ID** 90745

About the Company

Dal-Tile Corporation

Dal-Tile is the largest manufacturer and marketer of ceramic tile and natural stone products used in residential and commercial design and construction across North America. The company was founded in 1947 and is headquartered in Dallas. Dal-Tile is a division of Mohawk Industries (NYSE: MHK), the world’s largest flooring manufacturer. Dal-Tile products, which include the leading ceramic tile brands in North America — Daltile, Marazzi, American Olean and Ragno — are used throughout new residential construction, residential remodeling construction and commercial construction. The company is committed to incorporating environmentally friendly materials, processes and products throughout its organization. Dal-Tile sells its products through a network of more than 250 company-owned sales service centers, stone slabyards, gallery design centers, independent distributors and leading home center retailers nationwide. Dal-Tile offers a comprehensive compensation package that includes a wide variety of benefit options. Benefits offered include medical coverage, dental and vision coverage, mail-order pharmacy, disability, life insurance, retirement savings plan with company match, flexible spending accounts, employee assistance plan, tuition reimbursement and educational assistance program, employee discount purchase programs, and more. EOE Minorities/Females/Protected Veterans/Disabled

INDUSTRY

Advertising and PR Services

FOUNDED

1947

WEBSITE

http://www.daltile.com/

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