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Customer Service Representative / Customer Advocate

CARVANA

Tempe, AZ

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JOB DETAILS
SALARY
SKILLS
Animal Care, Artificial Intelligence (AI), Automotive Sales, Coaching, Continuous Improvement, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, English Language, Health Plan, Healthcare, Heavy Lifting, High School Diploma, Identify Issues, Leadership, Philosophy, Problem Solving Skills, Product Support, Sales, Stock Purchase Plans, Strategic Analysis, Student Loans, Tuition Reimbursement
LOCATION
Tempe, AZ
POSTED
Today
Customer Care Advocate

Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, you'll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable.

Why join Customer Care?

Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground-strong performance opens the door to frequent payincreases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were promoted from within - and we can't wait to see where this opportunity takes you!

The Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections.
Fast-Track Your Earnings!

Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:
  • Day 1 (starting pay): $20/hr
  • Month 4: $21/hr
  • Month 6: $22/hr
  • Ongoing: After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90 days.
Stay on track, and you'll be earning $24+/hr by your one-year work anniversary!
About the Role:

This is a full-time, hourly role with an assigned schedule (typically 38-45 hours per week). The role includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.

In this role, you will:
  • Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
  • Adapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving technology and product updates is a core part of the day-to-day
  • Problem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.
  • Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
  • Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication.
  • Other duties as assigned.
What You Bring:
  • Experience: A Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment. High school diploma or GED required.
  • Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
  • Resilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.
  • You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework.
  • Ability to read, write, speak, and understand English
Investing in You: Benefits & Perks

At Carvana, we know when our people thrive, we all win. That's why we've built a Total Rewards package that goes beyond the basics-designed to support your growth, your well-being, and your success every step of the way.

Financial Well-being:
  • Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
  • 401(k) retirement plan with Carvana matching contributions
  • Opportunity for overtime based on business need
  • Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder
Health & Wellness:
  • 100% company-paid healthcare premiums for comprehensive medical coverage
  • Dental and vision benefits to care for your overall health
  • Wellness programs focused on supporting your mental, physical, and financial health
  • Pet care savings program because we know your furry friends are family too!
Work-Life Balance:
  • Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
  • 9 company-paid holidays, including your birthday, because we celebrate you!

And more!
Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

About the Company

C

CARVANA

WHY CARVANA

-Our work environment is second to none in the industry 
-Excellent schedule that allows for work/life balance
-We encourage health and fitness ...Fit Bits for everyone!
-100% employer paid Healthcare Premium; 401k match (All teammates qualify) 
-A Leadership Team that listens and is geared toward teammate engagement/development
-Tons of Fun. Dodgeball, Flag Football, Basketball Tournaments, Wing Eating Contests, etc.
-Competitive hourly wage

WHAT TO EXPECT

-Lower mileage, newer cars
-Inspect and recondition wholesale vehicles
-Standardized, production based work

If you or anyone you know may be interested in a role with Carvana please respond to this posting...

Never heard of us? Check out our career page and YouTube video of the first ever Car Vending Machine... 

Career Page
Car Vending Machine

REQUIRED SKILLS AND EXPERIENCE

  • High School Diploma or equivalent is desirable
  • Must be 18 years of age and have a valid driver’s license
  • Must have no more than two moving violations in the last three years or DUI
  • Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner
  • Ability to multitask and prioritize effectively
  • Excellent interpersonal and leadership skills
  • Possess the energy and drive to accomplish goals, meet deadlines and find solutions
  • Hiring is contingent on passing a complete background check and drug screening

LEGAL

Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship.

Hiring is contingent on passing a complete background check as well as a driving record check. You must possess a valid driver's license and have a clean driving record. 

Carvana is a tobacco free company which includes all forms of tobacco. All Carvana properties are subject to our tobacco free standards
COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Automotive Sales and Repair Services
FOUNDED
2012
WEBSITE
http://www.carvana.com

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