Job Description
As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will assist with billing inquiries, account updates, payment processing, and issue resolution while maintaining a high level of customer satisfaction. This role requires strong communication, multitasking, and problem-solving skills in a fast-paced call center environment.
Job Responsibilities
1.Handle high-volume inbound and outbound customer calls while resolving inquiries and maintaining accurate account records.
2.Process payments, update customer information, respond to emails, and provide timely solutions to customer concerns.
3.Meet call center performance metrics, deliver excellent customer service, and follow company policies and procedures.
Numbers & Facts
| Location | Dallas, TX |
| Job Type | Full-time |
| Industry | Computer/IT Services |
| Salary | $14–$16 Per Hour |
| Year Founded | 1991 |
| Headquarters | Dallas, Texas, US |
| Additional Compensation | Commission, Bonus |
| Website | http://www.pmam.com |
Qualifications
High school diploma or equivalent.
customer service or call center experience preferred.
Ability to pass a background check and drug screening.
Benefits
Paid Time-Off, Medical, Dental, Vision
About Company
PM AM Corporation is a global information technology company with world headquarters in Dallas, Texas. A Microsoft Gold Certified Partner, PM AM is a leader in building Software As A Service (SAAS) application solutions and fully managed services / products for law enforcement, sales, human resources, healthcare and other industries.
PM AM has been successfully serving many clients across a wide array of industries such as Insurance, Manufacturing, Public Sector, Hospitality & Healthcare and Travel, Transportation & Logistics and has specialized capabilities in delivering horizontal functional systems like Sales and Marketing, Operational Analysis, Human Capital & Resource Management, Web Enabled Eco System and Inventory Management system.
We are a CMMi Level 3 certified organization having our offices in Dallas, Houston, Colorado & Denver in the United States and Mumbai in India.
PMAM has received its CMMi Level 3 certification in 2013, from the Software Engineering Institute at Carnegie Mellon University, the most prestigious certification worldwide for software development processes. PMAM is also a Microsoft Gold Certified Partner which further contributes to our ability to exceed functional and technical requirements while delivering the project on time and within budget.
Please visit our website www.pmam.com for more information.
Skills
- Strong Communication
- Customer Service Skills
- Customer Relationship Management (CRM) Systems
Skills
- Billingunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Multitaskingunmatched
- Payment Processingunmatched
- Problem Solving Skillsunmatched
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