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Client Services Jobs in Dallas, TX

Customer Service Representative

National Veterinary Associates

Dallas, TX

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JOB DETAILS
SKILLS
Animal Care, Application Hosting, Billing, Calendar Management, Communication Skills, Compensation and Benefits, Credit Cards, Customer Relations, Customer Support/Service, Documentation, Financial Management, Health Plan, High School Diploma, Hospital, Insurance, LinkedIn, Medicine, Prescription Filling, Preventive Medicine, Pricing, Regulations, Resolve Customer Issues, Short Messaging Service (SMS), Team Player, Technical Delivery, Telephone Skills, Veterinary Hospital, Veterinary Medicine
LOCATION
Dallas, TX
POSTED
2 days ago
Job DescriptionCompany DescriptionAt Animal Clinic of Farmers Branch, we are a fast paced clinic with a 4 doctor practice in Farmers Branch, TX seeking an experienced Veterinary Customer Service Representative to join our team. Our mission is to improve the comfort and well-being of patients byproviding progressive and compassionate veterinary care at an affordable cost. We are a full-service animal hospital providing care to dogs, cats and exotics and offer such as routine medical, surgical and dental care.Job DescriptionThe Customer Service Representative goal is to provide the best possible personalized care to our clients. They must be a friendly and mature individual who works well with an upbeat team and possesses customer service skills. Their daily routine will be answering multi-line telephones, maintaining an appointment calendar, client records, checking clients in/out, inform clients on our services /pricing.As a Customer Service Representative you will do* Welcome all clients with a cheerful greeting, answer phones, take messages and answer basic client questions.* Receive and place multi-line calls to clients for the purpose of scheduling.* Ensuring reception area is clean and orderly for clients and pets* Maintain proper documentation of client and pet records, i.e. referral documentation, previous medical history received, etc.* Ability to work independently on assigned tasks, as well as to accept direction on given assignments.* Assist clients by providing necessary instructions, client information, invoices and dispensing prescription items per the veterinarian's instructions.* Manage the financial needs of the clinic by maintaining accurate balances and following all cash and credit card handling procedures* Follow proper opening and closing procedures.* Excellent customer service skills with an exceptional level of communication in a professional manner.* Advocate for pets through client education on preventative care, health needs, treatment recommendations and all other hospital services/procedures.* Maintain a positive attitude in all interactions with clients, pet and other team members.* Demonstrate ability to show empathy and compassion toward clients and pets.Qualifications* High school diploma or equivalent* 1+ years of experience* Must have knowledge of veterinary terminology, supplies and procedures* Confident in your skillset and readiness to learn* Must be bright, friendly and an effective communicator* Professional appearance required; scrubs worn at all times* Work well independently and in a group settingBenefits offered* Health Benefits including dental/vision* Short/Long Term Disability* Life Insurance/ADD Insurance* HSA/FSA Offered* 401k* PTO* CE* Employee Pet Discount and Pet InsuranceNational Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:* We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com* We may also contact you via text message from an identified NVA representative for recruiting-related communication* All job opportunities and applications are hosted on our official careers site: careers.nva.com* There is no cost or confidential information required to apply or be considered for a positionIf you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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National Veterinary Associates

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