10-key (Tenkey) Numeric Keypad, Calculators, Call Centers, Communication Skills, Customer Experience, Customer Support/Service, Customer Training, Data Entry, Detail Oriented, Establish Priorities, Follow Through, Information/Data Security (InfoSec), Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Presentation/Verbal Skills, Resolve Customer Issues, Telephone Skills, Time Management, Typing, Up-Selling, Writing Skills
Customer Service Representative
Handle inbound/outbound inquiries which result in but not limited to: setting up new accounts and services, providing service contract information, resolving customer issues or questions, and collecting payment while delivering great customer service and leaving a positive impression.
Essential Duties And Responsibilities
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
- Manage difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
- Provide accurate information about products and services to the customer
- Accurately document all calls and account information
- Identify and educate customers on services/products with the intent of suggestive upselling
- Process customer payments
- Perform outbound collection calls
- Review, monitor, and follow up on any assigned accounts as appropriate
- Protect customer information by keeping all information confidential
- Update job knowledge by attending training and educational opportunities
- Perform other assignments and duties as directed by supervisor
Minimum Qualifications
- 2 years of customer service experience
- 1 year of call center experience highly preferred
- 6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams
- Data entry, keyboard skills and use of a 10 key calculator are required
- Ability to work in a fast-paced environment
- Ability to multi-task, prioritize and manage time effectively
- Excellent follow-through and attention to detail
- Strong verbal and written communication skills
- Collaborate with others effectively
Physical Requirements
- Sitting for 6 - 8 hours a day
- Standing, walking, bending, kneeling, stooping, and climbing
- Ability to lift and move items up to 10 pounds
Education
- High School diploma or equivalent required
License And Certifications
F
Frontier Waste Solutions