Hamilton Connections is seeking candidates for a customer service representative position at a manufacturing company in Danbury CT. This is a temp-to-hire position.
The customer service representative is the face of the company, and supports sales goals through good customer service, maintaining quality relations with existing accounts and providing production support.
The hours are 9 a.m.-5 p.m., Monday-Friday. The salary is $20-$28 an hour, depending on experience.
Job Responsibilities:
Provide excellent customer service by responding to inquiries and complaints in a diplomatic manner; log complaints on the customer issues log
Receive all incoming purchase orders and verify order information
Acknowledge customers’ orders and enter orders in Global Shop Solutions
Maintain, update, organize and purge customer files
Submit updates and comments to weekly order reports for customers
Respond to all emails regarding order status updates
Contact customers and secondary houses, as required, regarding order updates from production
Calculate 3 month booked sales twice a month
Route all incoming RFQs to engineering for feasibility
Prepare, print and send formal quotes to potential customers
Update RFQ information on database and company scorecard
Send product samples to “no quote” potential customers for future sales opportunity
Prepare supplier form requests and other trade documents
Prepare customer service surveys through Survey Monkey, and analyze and summarize results
Attend weekly production meetings, bringing any relevant customer service issues to attention
Other duties as assigned
Job Requirements:
Strong customer service experience
Office administration experience
Order and data entry experience
Excellent computer skills, including Microsoft Office suite
Experience with Global Shop Solutions software a plus
Math skills
Communication and customer relations skills
Detail-oriented and organized
Able to manage multiple projects at same time
High school diploma or equivalent
Able to pass pre-employment screenings
Numbers & Facts
Location
Danbury, CT
Salary
$20–$28 Per Hour
Skills
Administrative Skillsunmatched
Analysis Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Service Evaluationunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
High School Diplomaunmatched
Manufacturingunmatched
Market Surveysunmatched
Mathematicsunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Order Processingunmatched
Organizational Skillsunmatched
Production Supportunmatched
Project/Program Managementunmatched
Purchase Ordersunmatched
Quality Managementunmatched
Request for Proposals (RFP)unmatched
Salesunmatched
Sales Supportunmatched
Scorecardingunmatched
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