Billing, Call Centers, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, ERP (Enterprise Resource Planning), Identify Issues, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Order Processing, Regional Sales, Resolve Customer Issues, Sales Management, Systems Maintenance, Technical Support, Telephone Skills, Territory Management, Time Management
Hamilton Connections is seeking candidates for a customer service representative position at a company in Danbury CT. This is a temp-to-hire position.
The hours are 9 a.m.-5:30 p.m., Monday-Friday. The position is an in-office job. The salary is $20-$22 an hour.
Job Responsibilities:
- Accurately and efficiently process customer orders in ERP system
- Handle high volume of email correspondence and phone calls from various areas in a professional manner
- Handle high volume of LiveChat interactions in a professional manner
- Organize and maintain filing systems
- Follow-up on problem or held orders on a weekly basis
- Process the outgoing mail on a daily basis
- Process daily invoices and credit memos
- Accurately process quote requests from territory sales managers and our customers
- Answer customer and consumer inquiries from various forms of communication
- Provide basic troubleshooting and technical support for the various video magnifiers in product line
- Process reshipment of ‘return to sender’ packages
- Other duties as assigned
Job Requirements:
- 2 years or more of customer service experience
- Experience in a call center preferred
- Proficiency with computers including the Microsoft Office suite of applications (Excel, Word, PowerPoint)
- Knowledge of ERP or order-entry systems
- Familiarity with CRM software preferred
- Experience with website chat box software preferred
- Expert time management skills and the ability to manage multiple tasks simultaneously
- Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
- Commitment to learn, embrace and adhere to customer service guidelines for interaction with customers
- Reliable and punctual
- Able to pass pre-employment screenings