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Customer Service Representative

Eastern Propane

Danvers, MA

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JOB DETAILS
SALARY
$21.50–$23 Per Hour
SKILLS
Administrative Skills, Customer Service Systems, Customer Support/Service, Data Entry, Documentation, English Language, Insurance, Maintenance Services, Mathematics, Multitasking, Oil and Gas, Reimbursement, Telephone Skills, Time Management, Tuition Reimbursement
LOCATION
Danvers, MA
POSTED
Today
CUSTOMER SERVICE REPRESENTATIVE

Danvers, MA - Full Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We've been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you're part of a supportive and family focused culture.

Why choose Eastern?
  • Extensive benefits including 100% paid insurance options
  • Matched 401(k) options
  • Employee & family fuel discounts for your home
  • State of the art Training Center
  • 3.5 Weeks paid time off + 7 paid holidays
  • Veteran's Day paid holiday for active military and veterans
  • Opportunity for growth
  • Complimentary coffee, snacks, and Thanksgiving turkey
  • Shortened summer hours - full pay, shorter days
  • Wellness reimbursement (gym, exercise classes, and more)
  • Tuition reimbursement
  • Additional voluntary benefits
  • Pet insurance

About this opportunity

This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential. The anticipated pay range for this position is $21.50-$23.00.

What your role will look like
  • Accurately and appropriately manage and respond to customer questions, concerns and inquiries
  • Take incoming calls from Service Technicians and provide servicing and dispatch support
  • Timely and accurate managing of the service call scheduling and dispatching.
  • Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
  • Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
  • Filing of customer documentation in appropriate folders

What you'll bring to this role
  • Education: Minimum of high school diploma or GED equivalent
  • Experience operating a multi-line/function phone system
  • Must possess general knowledge of applicable codes to assist technicians
  • Demonstrate ability to read and write in English and perform basic math skills.
  • Demonstrate ability to multi-task.
  • Demonstrate reliability and good customer service skills.

Apply now to heat up your career at Eastern!

About the Company

E

Eastern Propane

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