The Customer Service Specialist role is a 12-month renewable, full-time position based on-site in Richmond, Virginia.
We seek a detail-oriented professional to provide front-line support by managing high-volume calls and emails, resolving customer issues promptly, and maintaining accurate records in CRM systems.
Key responsibilities include de-escalating complaints, triaging complex requests to appropriate teams, ensuring compliance with company policies, and meeting performance standards for response times and customer satisfaction.
Required qualifications include proven customer service excellence, strong communication skills, attention to detail, ability to work under pressure, proficiency with office tools and CRM systems, and prior experience in a customer service environment.
All qualified applicants will be considered without discrimination based on race, gender, or other protected statuses.