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Customer Service Representative

Mammoth Plumbing

dayton, OH

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JOB DETAILS
SKILLS
Best Practices, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Develop Methodologies, Establish Priorities, Health Insurance, High School Diploma, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Scripting (Scripting Languages), Systems Administration/Management, Time Management, Training/Teaching
LOCATION
dayton, OH
POSTED
1 day ago
Benefits:
  • 401(k)
  • Competitive salary
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Utilize our company schedule and software
  • Interact with customers through our software
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

About the Company

M

Mammoth Plumbing

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