Communication Skills, Customer Escalations, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Electricity, High School Diploma, Interpersonal Skills, Maintenance - Appliances, Maintenance Services, Multitasking, Organizational Skills, Plumbing, Problem Solving Skills, Procedure Implementation, Resolve Customer Issues, Team Player, Time Management
Washington D.C., District of Columbia
About Us
Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams.We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind.
Job Summary
We are seeking a professional and customer-focused Customer Service Representative to support clients by providing accurate information, resolving inquiries, and ensuring a positive service experience. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a fast-paced, team-oriented environment.
Responsibilities
- Respond to customer inquiries in a timely and professional manner.
- Assist customers with questions, concerns, and service requests.
- Resolve routine issues and escalate more complex cases when necessary.
- Maintain detailed and accurate records of customer interactions.
- Support customer satisfaction and retention efforts.
- Follow company procedures to ensure consistent service quality.
- Collaborate with team members to achieve service goals.
- Maintain a professional and courteous tone in all interactions.
Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Excellent problem-solving and customer service abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Positive attitude and professional demeanor.
- Ability to work independently and as part of a team.