Customer Support/Service, Data Entry, Demographics, Employment Law, Federal Laws and Regulations, Organizational Skills, Patient Care, Patient Care Authorizations, Patient Registration, Record Keeping, Retail, Team Player, Telephone Skills
Customer Service Representative
Job Category: Lehan Drugs, Inc. Requisition Number: CUSTO003258
Full-Time On-site DeKalb, IL, USA
Description
Key Responsibilities
- Provide Exceptional Customer Service: Greet and assistwalk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
- Maintain a Welcoming and Organized Retail Environment: Ensure the showroom floor is well-maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
- Collaborate with Patient Care Team: Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
- Accurate Data Entry: Input customer demographic information into the Brightree system for new walk-in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
- Team Support: Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.