The Staff Pad is proud to partner with a reputablehealth center in Pomona, CA committed to providing access to high-qualityhealthcare while empowering patients, employees, and community partners toimprove their well-being and strengthen the health of the communities theyserve.
We are seeking a dependable Customer ServiceRepresentative for their Dental Clinic to deliver exceptional service andenhance the patient experience by ensuring a welcoming, timely, and accuratecheck-in process.
Reporting to the Front Office Lead, the CustomerService Representative is responsible for greeting and assisting patients andvisitors with courtesy, professionalism, and respect while creating a positivefirst impression.
Schedule: Full-Time
What You’ll Do
Key Responsibilities
- Welcome patients and clinic visitorswith a warm, friendly smile
- Greet and assist all patients andvisitors promptly, courteously, and professionally
- Treat patients, visitors, and staff withdignity, kindness, and compassion
- Deliver exceptional customer service toenhance the patient and staff experience
- Support smooth patient flow by promptlycompleting check-in and communicating next steps
- Verify patient eligibility and assistwith enrollment in additional programs based on program qualifications
- Verify and update patient demographics,insurance, and other required information in the EMR
- Collect payments and follow cash-handlingprocedures established by the Finance Department
- Obtain required patient documentation,including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
- Assist patients with completing requiredforms
- Notify back-office care team memberswhen patients complete the check-in process
- Confirm appointments & follow up onappointment no-shows as directed
- Maintain assigned program logs asdirected by the Clinic Manager or doctor
- Actively participate in assigned careteam meetings
- Complete assigned clinic closing duties,including securing the facility at the end of the shift
- Maintain a safe, comfortable environmentfor patients, families, and staff
- Follow HIPAA standards and maintainstrict patient confidentiality
- Perform other duties andresponsibilities as assigned
What We Are Looking For
Experience, Skills and Attributes
- 1-2 years’ experience working in dentaloffice
- Excellent customer service andprofessional phone etiquette
- Strong computer skills, includingkeyboarding, Windows, and accurate data entry
- Bilingual in English and Spanishpreferred
- Exceptional patient relations andinterpersonal skills
- Ability to work effectively with diversepopulations
What You Can Expect
Work Environment
- Fast-paced clinic front-office environment
- Frequent interaction with patients, visitors, and staff
- Shared office space with extended computer use
- Occasional travel to clinic and meeting locations within the service area
Compensation and Benefits:
- Competitive Hourly Pay
- Medical, Dental and Vision Insurance
- Holiday Vacation and Sick Leave
- Employee Assistance Program
- Life Insurance (Basic + Voluntary)
- Tuition Reimbursement
- 403(b) Retirement plan with 6% match
If you are a compassionate, service-mindedprofessional who enjoys helping others and creating positive patientexperiences, we’d love to hear from you. Join a team where your dedication andattention to detail help patients feel welcomed, supported, and cared for atevery visit. Apply today !