Are you someone who genuinely enjoys connecting with people and making their day a little easier? Phillip Gira Insurance Agency is looking for a warm and dedicated Customer Service Representative to join our close-knit team right here in Denver, Colorado. We believe that exceptional service is the cornerstone of our agency, and we're excited to welcome someone who shares that passion. In this role, you won't just be answering questions; you'll be building relationships, offering support, and ensuring our clients feel valued and understood. You'll be the friendly voice and helpful hand that guides them through their insurance journey, making sure they have the information and assistance they need. If you thrive on helping others, have a knack for clear communication, and want to be part of a positive and supportive work environment, wed be delighted to have you consider this opportunity with us.
Salary Range: $50000.00 - $75000.00 per year
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and in-person.
Provide accurate information about insurance policies, coverage, and billing.
Assist clients with policy changes, claims processing, and general account maintenance.
Identify customer needs and help them navigate our services and products.
Build and maintain strong relationships with clients through excellent service.
Document customer interactions and update client records accurately in agency management systems.
Collaborate with team members to ensure a smooth customer experience.
High school diploma or equivalent; Associate's degree preferred.
Proven customer support experience or experience as a client service representative.
Excellent communication and active listening skills.
Ability to multitask, prioritize, and manage time effectively.
Experience with EZLynx agency management system is highly preferred.
A genuine desire to help people and solve problems.