Customer Service Representative (CSR)

Location: Denver, CO

Company: Sir Speedy Denver

About Us

At Sir Speedy Denver, we help businesses grow through printing, signage, marketing, and business services. We are looking for a reliable, detail-oriented Customer Service Representative (CSR) to join our team. This role is ideal for someone who enjoys working in a fast-paced environment, is highly organized, and thrives on delivering excellent customer service.

Key Responsibilities

• Greet and assist customers at the front counter, over the phone, and by email.

• Support sales representatives by preparing estimates, entering orders, and moving jobs into production.

• Learn and use internal systems, software, and processes to ensure accurate and efficient job handling.

• Handle general office tasks, including but not limited to billing, filing, scheduling, ordering supplies, and keeping a tidy workspace.

• Collaborate with the production team to ensure projects are completed on time and meet customer expectations.

• Maintain a professional and friendly demeanor when assisting customers and colleagues in a fast pace, deadline driven environment.

Qualifications

• Strong organizational skills with the ability to manage multiple projects simultaneously.

• Excellent communication and customer service skills.

• Computer-savvy with the ability to learn new software programs quickly.

• Attention to detail and accuracy in handling tasks.

• Prior office or customer service experience preferred (printing or related industry experience a plus).

Growth Opportunity

The first 6 months will focus on training in our systems, processes, and procedures. As you build your knowledge, there will be opportunities to grow into supporting sales representatives more directly with complex orders and customer projects.

What We Offer

• Full-time schedule: Monday–Friday, 8:30 AM – 5:00 PM

• Starting pay: $20/hour

• Health insurance

• Paid vacation

• Hands-on training and development

• Opportunity to advance within the company