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Customer Service Jobs in Des Plaines, IL
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Customer Service Representative

Plasticade
  • Des Plaines, Illinois
    1 day ago

    Job Description

    CUSTOMER SERVICE REPRESENTATIVE
    Des Plaines, IL
     
    KEY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:   
    • Develop in-depth product knowledge to identify customer needs and deliver effective, personalized solutions 
    • Communicate with customers via phone and email to build & maintain strong, positive relationships 
    • Collaborate with the sales team to address customer inquiries and ensure a seamless service experience 
    • Accurately process customer orders, inquiries, and requests in a collaborative, quick-response environment 
    • Handle business transactions, including processing returns, credits, and authorizations 
    • Coordinate with shipping, purchasing, and accounting departments to resolve issues and fulfill customer requests efficiently  
    ​ 
    POSITION REQUIRMENTS: 
    • ​​Bachelor’s degree or equivalent work experience 
    • Ability to multi-task and exercise independent judgment 
    • Ability to manage conflict 
    • Detailed, professional, and strong communication skills 
    • Microsoft Office  
     
    WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS:  
    • ​​Primarily office-based with moderate noise levels & prolonged computer use 
    • Office located in Des Plaines, IL 
    • Schedule: Monday – Friday 8am-5pm with a 1-hour unpaid lunch break 
    • Pay: $21.50 - $23.00 per hour 
     
    This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company. 

    Numbers & Facts

    LocationDes Plaines, Illinois
    IndustryManufacturing - Other
    Company Size20 to 49 employees
    Year Founded1954
    Websitehttp://www.plasticade.com/

    About Company

    Founded in 1954 as American Louver Company, Plasticade is a leading marketer and manufacturer of products that help businesses grow. We are a growing and financially strong company. Our products that include sign frames and traffic safety devices are valued because they provide comfort, safety and promotional opportunities to businesses and consumers. We are a growing and financially strong company with competitive perks! Visit us at www. plasticade.com. EOE

    Skills

    • Accountingunmatched
    • Communication Skillsunmatched
    • Credit Processingunmatched
    • Customer Support/Serviceunmatched
    • Microsoft Officeunmatched
    • Multitaskingunmatched
    • Needs Assessmentunmatched
    • Order Processingunmatched
    • Purchasing/Procurementunmatched
    • Resolve Customer Issuesunmatched
    • Returns Processingunmatched
    • Salesunmatched
    • Team Playerunmatched
    • Transaction Processing/Managementunmatched

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