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Customer Service Representative

Aditi Consulting

Dewitt, NY

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JOB DETAILS
SALARY
$15–$16 Per Hour
SKILLS
Artificial Intelligence (AI), Automotive Automation, Business Administration, Call Volume, Compensation and Benefits, Consulting, Customer Relations, Customer Service Management, Customer Support/Service, Messaging Technology, Multitasking, Performance Metrics, Policy Development, Presentation/Verbal Skills, Procedure Development, Purchasing/Procurement, Regulations, Resolve Customer Issues, Short Messaging Service (SMS), Speech Technology, State Laws and Regulations, Telephony, Training Program, Writing Skills
LOCATION
Dewitt, NY
POSTED
15 days ago
Payrate: $15.00- $16.00/hr.
 
Summary:
Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. This will be done in a polite, professional, and courteous manner always. The Customer Service Representative meets the statistical goals of the position.
 
Responsibilities:
  • Research and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
  • Meets set statistical performance measures such as length of each call and daily call volume
  • Acts as a liaison between customers, internal departments, vendors, and business associates
  • Assists with the training of other team members
  • Participate in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
  • Adheres to all Customer Service policies and procedures
 
Minimum Resource Qualifications:
  • Associate’s degree in business administration or related field with a minimum of six months’ work experience. In lieu of degree a min of 2 years’ experience working in a customer service setting/environment
  • Successful completion of the Customer Service Training Program
  • Ability to multi-task in a fast-paced environment while maintaining high accuracy
  • Excellent oral, written, and listening skills
  • Capability to handle stressful situations in a professional manner
  • Ability to respond to all inquiries in a calm, polite, professional manner
  • PC skills required
  • Work occasional overtime as required to meet business needs
 
Pay Transparency: The typical base pay for this role across the U.S. is: $15.00- $16.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .
 
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About the Company

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Aditi Consulting

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