Customer Service Representative
North Oaks, MN | Direct Hire | $50,000-$55,000/year
Are you a people-focused professional who thrives in a fast-paced environment and enjoys solving problems? We are seeking a Customer Service Representative to join a growing transportation and logistics team. This role is ideal for someone who enjoys building relationships, handling a high volume of customer interactions, and ensuring every customer receives exceptional service.
What You'll Do
- Track and trace domestic freight shipments and orders
- Coordinate pickups, deliveries, reschedules, and shipment updates
- Communicate with customers, vendors, carriers, and agents to ensure smooth transportation services
- Handle incoming customer calls (40-70 per day) and manage a shared customer service email inbox
- Enter orders, prepare shipping documentation, and process customer requests
- Provide pricing quotes and shipment information
- Research and resolve shipment delays, delivery issues, and customer concerns
- Maintain accurate records and documentation in company systems
- Create and update customer reports using Excel
What We're Looking For
- Strong customer service experience with exceptional communication skills
- Comfortable spending a significant portion of the day on the phone
- Experience managing multiple priorities in a fast-paced environment
- Proficiency with Microsoft Outlook and Excel
- Strong problem-solving, organizational, and analytical abilities
- Self-motivated with a positive, team-oriented attitude
- Ability to remain calm and professional while handling customer issues
Preferred Qualifications
- Experience in logistics, transportation, freight, dispatch, shipping, or supply chain operations
- Experience working in a high-volume call or customer support environment
- Geographic knowledge and routing familiarity
- Post-secondary education
Why Join Us?
- Direct hire opportunity with a stable and growing organization
- Opportunity for advancement and career growth
- Small, collaborative team environment where your contributions make an impact
- Flexible first-shift schedule within core business hours
- Health insurance coverage
- Employer-funded HSA contribution
- 401(k) plan
- 15 days of PTO annually
- Daily catered lunches provided in the office
- Dog-friendly workplace
Schedule
- Monday-Friday
- Flexible 8-hour shift within core business hours of 7:00 AM-5:00 PM
- 100% onsite in North Oaks, MN
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.