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Customer Service Representative - DISPATCH FULL-TIME

JC HOME MEDICAL

JACKSONVILLE, FL

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Computer Skills, Customer Support/Service, Durable Medical Equipment, English Language, Establish Priorities, High School Diploma, Medicare, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Spanish Language, Systems Administration/Management, Team Player, Time Management
LOCATION
JACKSONVILLE, FL
POSTED
30 days ago
Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job description:


JC Home Medical is committed to providing an exceptional customer service experience. We value our employee’s and encourage growth through learning and recognition for a job well done. Employees are encouraged to share their ideas and to participate in problem solving and process improvement.


Are you an enthusiastic, collaborative extrovert with exceptional communication skills, who can make an extraordinary first impression and build strong relationships with our referral sources and patients? Are you a quick learner who is highly motivated, goal-oriented and enjoys working in a fast-paced environment, and in delighting customers by providing prompt, quality service? If you answered yes to these questions and meet the below listed requirements then please apply now!


Requirements:


  • Customer service experience in an office/administrative environment
  • Experience in Medicare and commercial insurance benefit verification
  • DME/HME experience preferred, with intake
  • Preference given to bilingual "English/Spanish"
  • High level of comfort on the phone
  • Ability to multi-task and maintain a high level of accuracy
  • Experience with computers, Excel, Word and Outlook
  • Friendly/outgoing personality and a passion for helping people and a positive attitude
  • Good attendance is a must!
  • Adaptable to change
  • Team player
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

About the Company

J

JC HOME MEDICAL

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