Customer Service Representative (Dispatcher)

Customer Service Representative (Dispatcher) - What Will You Do?
•    Receives incoming calls and effectively addresses the call accordingly.
•    Provides verbal pricing and availability information.
•    Works closely with area Sales Representative to provide high quality customer service and accurate pricing. 
•    Converts customer request or quote into sales order.
•    Assign trucks to specific orders based on delivery needs and product type.
•    Maintain close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
•    Act as liaison between drivers, quarries/plants, jobs, and customers. This includes addressing inquiries, providing updates, and resolving delivery-related concerns.
•    Ensure that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
•    Handle unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
•    Cross-train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross-training responsibilities include training new coworkers.
•    Research existing quotes and orders and assigns new request to proper quote or sales order when applicable. 
•    Perform other duties as assigned.
Oil Delivery Operations - Additional Responsibilities
•    Schedule and dispatch residential and commercial oil deliveries based on customer priority, delivery windows, and route efficiency.
•    Monitor fuel levels, degree days, and usage data to proactively schedule automatic and will-call deliveries.
•    Communicate delivery details, access instructions, and safety considerations to oil delivery drivers.
•    Respond to customer inquiries regarding oil usage, delivery timing, pricing, and emergency or same-day delivery requests.
•    Ensure oil delivery operations comply with company procedures, safety standards, and applicable regulatory requirements.
•    Address delivery exceptions such as blocked access, weather impacts, equipment issues, or missed deliveries, and communicate resolutions to customers promptly.

Requirements - Who Are We Looking For?
•    Proven experience in transportation, customer service, and dispatching experience preferred.
•    Knowledge of aggregate products, specifications, and delivery schedules preferred.
•    Understanding of transportation laws and D.O.T. regulations, including hours of service and weight restrictions on state and federal highways preferred.  
•    Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas.
•    Knowledge of trucks accessories and usages, and applications for each preferred.
•    Proven ability to make quick decisions and problem-solve based on factual information. 
•    Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track preferred.
•    Basic knowledge of product offering purpose, and properties.
•    Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines. This requires flexibility and the ability to handle multiple tasks simultaneously.
•    Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work.
•    Ability to work independently but as part of a team concept.
•    Excellent communication and interpersonal skills.
•    High School Diploma or GED required.
 

Why Apply?
•    Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc.
•    Winters Off (Certain Positions) – Due to the seasonality of our work, some positions enjoy winters off while still receiving year-round benefits.
•    Career Growth - We pride ourselves in developing coworkers and promoting from within.
•    Stable Industry - Our materials are in high demand year over year.

See Job Description