Whitney Holdings is a small business operating in Michigan and Florida. We are looking for a reliable professional to act as a communication point with techs in the field and customers. This individual will also schedule jobs being mindful of job mix, duration and geographic common sense. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency/tenuous situations. Previous experience in lead conversions is a plus! You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Our goal is to service our customers and our employees.
Requirements
- Must have experience in the skilled trades space
- Proven experience as dispatcher or relevant position
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- Manage large amounts of incoming calls
- Outbound calls to potential leads
- Generate/Input sales leads
- Identify and assess customers’ needs occasionally to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
- Experience with Service Titan is required
About
Whitney Services employs plumbers, electrical contractors, HVAC technicians, and drain cleaning professionals to better serve customers throughout Michigan, Indiana, Ohio & Florida. It is always our goal to provide the best service and parts to our customers on every job.