Customer Service Representative / Dispatcher

Ready to Trade Up to a better opportunity? Air Tech of Katy is looking for a Customer Service Representative / Dispatcher to join our team! This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can keep operations running smoothly behind the scenes.

Why You’ll Love Working Here

• Medical, Dental, Vision & Prescription Insurance
• Disability & Term Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Ongoing training, development & career growth opportunities
• Stable, family-owned company with strong team culture

What You’ll Do

Customer Service Responsibilities:

• Make follow-up calls to customers from the prior day for quality assurance
• Contact maintenance customers to schedule service visits
• Call customer lists to promote services and special offers
• Respond to and follow up on customer reviews (positive and negative)
• Handle inbound calls and provide exceptional customer support

Dispatching Responsibilities:

• Schedule and dispatch technicians to service calls efficiently
• Monitor technician routes and adjust schedules as needed
• Communicate clearly with technicians and customers regarding appointment updates
• Ensure all jobs are properly entered, tracked, and completed in the system
• Help optimize daily schedules to maximize productivity and customer satisfaction

What You Bring

• Previous customer service and/or dispatching experience preferred
• Strong organizational and multitasking skills
• High attention to detail and accuracy
• Excellent communication and problem-solving abilities
• Positive attitude and team-first mentality
• Honesty, integrity, and reliability
• Ability to pass a background check and drug screening

Pay Rate:

• $18.00 - $20.00 per hour

Who We Are

We are a family-owned and operated company that offers the warmth of a small business with the resources and stability of a larger organization. Our team works hard, supports one another, and is rewarded for their contributions.

At Air Tech of Katy, we invest in our employees with ongoing training, strong benefits, and real growth opportunities.

Location

Katy, TX