Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher
$18.00 – $21.00/hr DOE
M – F, Day Shift (Flexible Hours) Occasional Saturdays & Overtime as Needed

A local ready-mix and distribution company in the Orange City, IA area is seeking a motivated Customer Service Representative / Dispatcher to join their team! This is a great opportunity for someone who thrives in a fast-paced environment, enjoys customer interaction, and can juggle logistics, scheduling, and communication with professionalism.

Responsibilities:

• Provide excellent customer service via phone, email, and in person
• Build and maintain strong relationships with customers and internal teams
• Support and promote a positive safety culture
• Answer incoming calls, take and modify customer orders
• Efficiently schedule and space orders to optimize truck usage
• Adjust daily delivery schedules based on customer needs and real-time changes
• Handle a high volume of calls professionally
• Inform customers about value-added products and services
• Utilize driver feedback to improve customer service
• Collaborate with Sales and Admin teams for accurate project and order management
• Track and document Key Performance Indicators (KPIs) daily
• Assign trucks to loading/unloading areas and manage shipping documents
• Verify shipments and follow up with customers
• Complete call logs, reports, and handle C.O.D. orders
• Perform other duties as assigned

Requirements:

• High School Diploma or GED required; Associate’s degree preferred
• 1+ year of dispatch/logistics experience
• Local geographic knowledge of the Orange City, IA area for routing and scheduling
• Client Services certifications a plus
• Strong organizational and communication skills
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Basic math skills including fractions and decimals
• Ability to read and provide accurate driving and site directions

What you’ll get:

• Starting Pay: $18.00 – $21.00/hr DOE Weekly pay every Friday
• Direct Deposit and/or Paycards Available
• Paid Holidays & PTO (Based on accrued hour requirements)
• Medical Coverage – Access to affordable and comprehensive group medical coverage

Apply online, call, or stop by today! Our services are FREE to candidates!

327 9^th Street – Sheldon, IA | 712-324-2425