Customer Service Representative

8:00am - 5:00pm

Starting Pay: $18.00/HR 

Job description is as follows but is not limited to the following duties may change at the discretion of your direct supervisor or management:

Nor-Am Expectations:
● Deliver first class customer service to both internal and external customers. Respond to customer needs in a timely and accurate manner. Build positive relationships with customers and co-workers and be supportive of a
team atmosphere.
● Holds safety in high regard, follows all safety rules for equipment and general warehouse operations. Takes responsibility for own safety by acting in a safe manner at all times. Takes responsibility for the safety of their team by calling out unsafe behavior on the spot.
● Actively participates in the LEAN Management program, striving to continuously improve, increase efficiency and eliminate waste.
● Uses the company’s core values of Integrity, Adaptability and Continuous Improvement to guide day to day decision making.

Job Duties:
● Complete necessary paperwork, including inbound and outbound orders, Bill of Ladings, receipts, export documentation, and other customer or government required documentation.
● Maintain a positive relationship with customers, co-workers and USDA or other government officials and be able to respond to their needs in an accurate and timely fashion.
● Must be able to accurately identify inventory discrepancies and notify the appropriate manager immediately.
● Must utilize the Warehouse Management System to track inventory, place and receive orders, run reports and confirm shipments. Understand inventory control by FIFO/LIFO
● Will complete basic office duties such as filing, faxing, answering phones and any other office tasks as assigned by supervisor.
● Perform any special projects or other assignments as needed by manager/supervisor.
● Must be able to work in a fast paced environment.

Why work for Nor-Am?

• Competitive Pay.
• Paid Time Off begins accruing on your first day.
• Our Holiday List includes your birthday.  No one should have to work on their birthday!
• Pay On Demand
• Medical, Dental, Vision, Life, Short and Long Term Disability Insurance
• Free Financial Wellness Program
• 401k with company match
• Legal and Identity Protection Coverage
• Tuition Reimbursement
• Kids in School? We supply backpacks and school supplies for our employees' school aged kids every year....backpack day is our favorite day of the year!