Customer Service Representative

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Handle heavy Inbounds & Outbound calls
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Take orders over the phone & In person.
• Cross-selling is a MUST
• Monthly Telemarking calls for clients who have not purchased in a while
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• • Greet customers face to face and process orders.
  • Assist with placement of orders, refunds, or exchanges
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Answer questions about warranties or terms of sale
  • Inform customers of deals and promotions
  • Sell products and services
  • Work with customer service trainer to ensure proper customer service is being a deliverer

Work Hours & Benefits:

Monday-Friday Full Time

Monthly Bonus: for Metric Met of Order & Sales.

Vacation Pay, Sick time, Health Benefits after 90-day probation.

Customer Service Representative Qualifications / Skills:

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Inbound call & outbound Experienced
• Multi-tasking
• MUST be able to Speak English & Spanish

Education, Experience, and Licensing Requirements:

• University/college degree is an asset but not required
• Familiarity with office software and phone systems is a plus
• Previous experience in Customer Service is preferred

This is an in-office position and we are not offering at this time remote work or relocation at this time.

Starting Salary:

15.00 to 16.00 an Hour

Monthly Bonus: range from 200.00 to 250.00 based on your sales.

Employment Type
Full-time

Requirements:
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to Work Under Pressure
• Attention to Detail
• Phone Skills
• Positive Attitude
• Problem Solving
• English and Spanish

Please send us your Resume.

Thank You - HR Recruiter for TotalPack.

Established in 1991, TOTALPACK, Inc. is a company of, packaging, shipping, janitorial, warehouse, air cargo supplies. We are a wholesale distributor.

Total pack is currently seeking an EXPERIENCE Customer Service Associate We are urgently hiring for these positions.

TotalPack is a wholesale distributor that sells packaging supplies, warehouse supplies, and Janitorial Supplies, and we do Custom Tape printing.
We serve all of Dade and Broward.