Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.
No prior experience is necessaryApply for the position today by completing the form and completing the assessment.
Salary Range: $40000.00 - $45000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Career Growth Opportunities
Retirement Plan
Hands on Training
Responsibilities
Client Service & Account Management
Manage and service a designated book of Personal Lines and/or Commercial Lines accounts
Serve as primary contact for client inquiries regarding coverage, billing, claims, and policy changes
Provide coverage reviews and recommend appropriate policy options
Maintain strong client relationships to support retention and cross-selling opportunities
Policy Administration
Process endorsements, renewals, cancellations, reinstatements, and certificates of insurance
Prepare proposals, quotes, and policy comparisons
Review policies for accuracy and ensure compliance with underwriting guidelines
Assist with renewal marketing when necessary
Carrier & Vendor Communication
Communicate with insurance carriers to negotiate coverage and resolve underwriting issues
Follow up on pending endorsements, claims status, and policy documentation
Documentation & Compliance
Maintain accurate client records in the agency management system
Ensure all documentation meets regulatory and agency standards
Adhere to Georgia insurance compliance requirements
Team Collaboration
Work closely with producers and agency leadership to support account growth
Assist with cross-selling and referral opportunities
Contribute to agency workflow efficiency and customer satisfaction goals
Requirements
Active Georgia Property & Casualty license (preferred)