Communication Skills, Computer Skills, Customer Support/Service, Database Administration, Detail Oriented, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Management, Order/Customer Fulfillment, Problem Solving Skills, Process Management, Publications, Team Player, Website Conversion
Customer Service Rep
Dover, DE
100% onsite
Pay Rate: $19 per hour, W 2
- Location: Dover, DE
- Duration: 6 Month Contract, with potential to extend/convert (19/hr will be the conversion rate)
- Work Mode: 100% onsite
- Shift: 9-5 or 10-6, Day Shift
- New resumes needed--looking for customer service experience, ideally email support as well, role will involve a lot of email communication with clients.
Responsibilities:
- Provide direct support to and collaborate with other company corporate team members.
- Respond and resolve incoming vendor requests, queries, issues, and concerns via phone and email.
- Efficiently manage the order process alongside other company corporate team members, from initial request through processing and during follow-up investigations and order fulfillment.
- Responsible for obtaining certificates of status with both the state and/or revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.
- Responsible for corporate filings including, but not limited to the preparation, review, and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports.
- Any other duties of similar or lesser nature as required.
Requirements:
- High school diploma or equivalent required.
Preferred Skills:
- Must be a positive team player and be able to effectively communicate with colleagues and clients.
- Required to multi-task, accept directions well, possess a strong attention to detail, and manage time wisely.
- Must be computer literate; Intermediate level skills with MS Office; Word, Excel, and Outlook are required.
- Able to be self-directed and work efficiently with minimal supervision.
- Excellent attendance and punctuality.
- Strong critical thinking and problem-solving skills are required.
- Able to work in a fast-paced, high-energy environment.
- Ensure superior customer service is always provided and maintain a high level of professionalism.
- Knowledge of general corporate services and/or willingness to learn.
A
Axelon Services Corporation