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Customer Service Jobs in Durham, NC

Customer Service Representative

ZP Group

Durham, NC

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JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Annuities, Call Centers, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Financial Services, Insurance, Legal, Life Insurance, Microsoft Office, Multitasking, Online Chat, Online Customer Support, Resolve Customer Issues, Sales Management, Simulation, Team Player, Technical Support, Transaction Processing/Management
LOCATION
Durham, NC
POSTED
Today
Piper Companies is seeking a Customer Service Representative to support a growing organization within the insurance and financial services industry. The Customer Service Representative will focus on delivering an exceptional client experience while supporting annuity and life insurance products, and the Customer Service Representative will play a key role in building strong, long-term client relationships. The Customer Service Representative role requires you to sit on site 3 days per week in Durham, NC and working from 9-6 Monday through Friday.Responsibilities of the Customer Service Representative:* Manage client communications via phone, email, chat, and text regarding service and claims needs.* Resolve client requests efficiently, escalating issues only when necessary and following through to completion.* Process service transactions including withdrawals, surrenders, and ownership or beneficiary changes.* Explain contract benefits and product information in a clear, client-friendly manner.* Support contract retention efforts and promote use of digital client platforms.* Provide technical assistance with the client portal and support special projects as needed.Requirements of the Customer Service Representative:* Bachelor's degree and/or relevant customer service or call center experience.* Ability to pass call center simulation testing demonstrating multitasking skills.* Positive, team-oriented mindset with the ability to thrive in a fast-paced environment.* Intermediate proficiency with Microsoft Office and general PC skills.Compensation for the Customer Service Representative:* $20.00 - $23.00 per hour* Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holidays, sick leave if required by law, and additional benefits eligibility.Keywords: customer service representative, client services, insurance, customer support, annuities, life insurance, call center, financial services, customer experience, hybrid, Durham NC, customer serviceThis job opens for applications on 06/09/2026. Applications for this job will be accepted for at least 30 days from the posting date.#LI-AG1#HYBRID

About the Company

Z

ZP Group

ZP Group operates a portfolio of wholly owned companies that provide niche services and solutions across cyber strategy, consulting, technology and compliance. Our mission: To guide clients through the shifting landscape of complex technology and compliance to determine the software, services, tools and solutions that best protect their brand, assets, further their strategies, and result in quantifiable value.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2011
WEBSITE
http://zpgroup.com/

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