We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for delivering outstanding customer support across various channels.
Duties
Answer incoming phone calls professionally and assist customers with questions, orders, and requests
Monitor and clear voicemails promptly throughout the day
Enter customer orders accurately into the company system
Verify order details, pricing, and product availability
Place product orders with vendors and suppliers as needed
Communicate order updates and shipping information to customers
Maintain organized records of customer and vendor communications
Support general office and administrative tasks as needed
Maintain a clean and organized workspace while managing multiple responsibilities efficiently through excellent time management skills.
Pay
$20-25/hour
Work Schedule
Sunday 10am to 3:30pm (Time and a Half)
Monday, Wednesday, Thursday, Friday - 9 AM to 4 PM
Requirements
Proven experience in customer service, office administration, or clerical roles with strong computer literacy.
Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
Strong phone etiquette skills and experience handling multi-line phone systems in a professional setting.
Familiarity with Sage 100, Microsoft Office Suite (Word, Excel) and data entry procedures preferred.
Benefits
401(k) with company match
Health insurance
Dental insurance
Vision insurance
Flexible Spending Account and Health Savings Account