Customer Service Representative - Ecommerce

Master Electronics

Phoenix, AZ

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JOB DETAILS

SALARY

$18–$21 Per Hour

SKILLS

Call Centers, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Desktop PC, Electrical Components, Electronics, Entrepreneurship, Equal Employment Opportunity (EEO), High School Diploma, Insurance, Internet/Online Service, Loyalty Programs, Microsoft Office, Microsoft Outlook, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Root Cause Analysis, Software as a Service (SaaS), Team Player, Time Management, Trend Analysis, Tuition Fees, Writing Skills, eCommerce

LOCATION

Phoenix, AZ

POSTED

Today

To be a family that uses our collective superpowers to do significant good.

OnlineComponents.com is hiring!

The Customer Support Representative delivers fast, friendly support via phone and digital channels, helping customers with orders, updates, and quotes. This role collaborates with internal teams to provide timely solutions, resolve issues, and create a smooth, positive experience that builds loyalty and drives growth.

We're looking for someone who lives our values by putting customers first, thinking creatively to solve problems, supporting the team with dedication, and bringing an entrepreneurial mindset to every opportunity

Pay Range: $18.00 - $21.00 / Hourly

What you will do?

Provide fast, friendly support by phone and digital channels, helping customers with orders, status updates, quotes, and post-order questions
Partner with internal teams to get customers clear, consistent answers and make sure every request is handled with care and ownership
Keep follow-ups on track, meet service-level expectations, and keep customers informed along the way
Create positive customer experiences that build trust, strengthen loyalty, and support lasting relationships with Master Electronics
Set clear expectations and guide customers through order-related questions to create a smooth, transparent buying experience
Spot service challenges early and take action to resolve issues quickly, fairly, and with the customer in mind
Help resolve disputes by understanding the root cause, communicating next steps, and making sure customers feel heard and supported
Share customer feedback and insights that help improve the website and overall service experience
Review CSAT feedback and customer trends to identify ways to keep improving the customer experience

What you bring to the table!

What You Need to Succeed

Customer-first mindset with a genuine desire to help others and support our mission: "to be a family that uses our collective superpowers to do significant good"
Strong verbal and written communication skills with the ability to create clear, professional, and positive customer interactions
Ability to manage customer expectations around requests, orders, lead times, and service levels with confidence and care
Strong problem-solving skills with the ability to identify root causes and support practical, fair resolutions
Collaborative team player who contributes to a positive, motivating work environment
Self-starter who can work independently, manage priorities, and stay organized in a fast-paced support environment
High integrity, curiosity, and eagerness to learn, improve processes, and support continuous improvement

Nice-to-Haves That Make an Impact

Comfortable using Microsoft Office, Outlook, and desktop technology to complete daily responsibilities
High school diploma or equivalent required; bachelor's degree preferred
2+ years of customer service or contact center experience
Experience using SaaS-based ticketing systems to track, manage, and resolve customer inquiries

Why do you want to work with us?

Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy

Secure Your Future: 401(k) match program where you are vested from day-one

Invest in Your Education: Tuition assistance empowers you to further your education and career

Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more

Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies

Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups

Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

If you want to learn more about our comprehensive benefits, visit:

Equal Opportunity Employer

At Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren't just preferred-they're essential. Headquartered in sunny Phoenix, AZ, we're a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.

What's our secret? It's simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.

We're also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.

We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.

This commitment applies to every part of our workplace-from recruitment and hiring to promotions, training, compensation, benefits, and even company events.

About the Company

Master Electronics

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