Customer Service Representative

Customer Service Representative
Finance Industry
Temporary to Hire / Edina, MN / Fully Onsite
8:00am – 5:00pm or 8:30am – 5:30am Monday-Friday
Salary Range: $50,000 - $58,240

About the Opportunity:

Join a dynamic Customer Service team at a leading financial services organization! As a Customer Service Representative, you’ll support daily operations and deliver exceptional service to internal and external clients. Your role focuses on resolving past due accounts to collect payments.

Key Responsibilities – Customer Service Representative:

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• Respond to customer inquiries via phone, email, and written correspondence in a professional and timely manner
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• Resolve service issues independently or route inquiries to the appropriate internal department
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• Handle a wide range of customer matters including billing questions, payoffs, insurance issues, title updates, ACH requests, tax inquiries, and account reconciliations
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• Manage and resolve escalated customer complaints with accuracy and professionalism
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• Maintain detailed documentation and update account comments with actions taken
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• Build and maintain strong relationships with customers and vendors to ensure service satisfaction
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• Collaborate with internal teams on issue resolution, special projects, and process improvements
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• Track and categorize customer inquiries for reporting and performance metrics
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• Assist with coverage for related functions such as asset management, collections, titles, and secondary collections as needed
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• Meet or exceed established productivity, quality, and service level metrics (KPIs/SLAs)
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Qualifications – Customer Service Representative:

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• 1–3 years of collections experience, ideally in a financial institution
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• Strong interpersonal, communication, and problem-solving skills
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• Ability to interpret lease/legal documents and understand insurance, titling, and UCC filing requirements
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• Bachelor’s degree in Business, Communications, Finance, or related field preferred; equivalent experience accepted
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• Critical thinking and sound judgment for decision making
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• Effective written and verbal communication
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• Collaborative team player with strong relationship-building skills
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• Excellent organizational skills and adaptability
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