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Customer Service Jobs in Edison, NJ

Customer Service Representative

integrated resources

Edison, NJ

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JOB DETAILS
SKILLS
10-key (Tenkey) Numeric Keypad, Candidate Screening, Communication Skills, Concrete, Corporate Finance, Credit Processing, Customer Support/Service, Documentation, Electronic Data Interchange (EDI), Intrusion Detection Systems, Mathematics, Microsoft Excel, Microsoft Outlook, Presentation/Verbal Skills, Reporting Skills, Sales, Sales Support, Software Sales, Telephone Skills, Time Management, Warehousing, Writing Skills
LOCATION
Edison, NJ
POSTED
Today
Job Title : Customer Service Representative
Location: Edison NJ
Contract: 3 Months and Possibility of Temp to perm

Note : This role is more like sales support so look for those skills when screening candidates

Interview Process:
The selection process will likely consist of two rounds. The first round will be conducted virtually via Microsoft Teams, followed by a second round which will be an onsite interview.

Temporary to Permanent Opportunity:
Conversion from a temporary to a permanent position will be based on business needs, attendance, and overall performance. Candidates demonstrating strong performance and reliability may be considered for permanent employment.


Job Overview: Provides support to customers and the sales team by performing the following duties.

Job Responsibilities:
Core Responsibilities :
" Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
" Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
" Ensure all customer related documentation is complete and filed.
" Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
" Oversee/manage Papervision.
" Attend and participate meetings as required.

Additional Responsibilities
" Answer incoming calls.
" Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
" Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
" Provide effective support to sales team.
" Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
" Monitors admittance to facility assuring admittance is authorize employees and vendors only.
" Complete miscellaneous customer care functions and special projects as assigned.
" Complete reports and maintain documentation as required.
Performs other duties as assigned.

Job Requirements:
Education/ Certifications:
" High School diploma or GED equivalent

Experience:
One to two years related experience and/or training; or equivalent combination of education and experience

Knowledge/Skills/ Abilities:
" Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.
" Oral and written communication skills.

" Time management:
" 10 key skills.

Language Ability:
o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
o Ability to write routine reports and correspondence.
o Ability to speak effectively before groups of customers or employees of organization.

" Math Ability:
o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
o Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

" Reasoning Ability:
o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
o Ability to deal with problems involving several concrete variables in standardized situations.
" Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

About the Company

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