Administrative Skills, Communication Skills, Credit Processing, Customer Escalations, Customer Support/Service, Detail Oriented, Documentation, Electronic Data Interchange (EDI), Establish Priorities, Finance, Intrusion Detection Systems, Logistics, Microsoft Excel, Microsoft Outlook, Multitasking, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Pricing, Problem Solving Skills, Resolve Customer Issues, Retirement Plan, Return Merchandise Authorization (RMA), Returns Processing, Sales, Sales Support, Software Sales, Systems Maintenance, Time Management, Track Customer Issues, Warehouse Coordination, Warehousing, Wholesale Industry
Title: Customer Service Representative (Sales Support)
Pay: $18.00 - $19.00/hour, paid weekly
Hours: Monday-Friday; 8:00 AM-5:00 PM
Location: Edison, NJ 08817
Overview
We are seeking a Customer Service Representative to support both customers and the sales team in a fast-paced distribution environment. This role is heavily focused on sales support, order management, customer communication, and administrative coordination. The ideal candidate will have experience processing orders, supporting sales teams, resolving customer issues, and maintaining accurate documentation while providing exceptional customer service.
Job Description
Process customer orders received through EDI, email, and phone in a timely and accurate manner
Document and communicate order changes, revisions, and updates
Coordinate with warehouse and operations teams to ensure order fulfillment
Communicate with customers regarding pricing discrepancies, out-of-stock items, and shipping delays
Maintain customer records and related documentation
Process returns, credits, and RMAs (Return Merchandise Authorizations)
Forward credits to customers and finance departments when required
Manage and maintain Papervision documentation systems
Answer incoming customer and vendor calls
Resolve customer complaints and escalate issues as needed
Provide copies of invoices, bills of lading (BOLs), and other requested documentation
Support the sales team with customer inquiries, order management, and administrative tasks
Greet visitors, answer phones, and relay messages
Monitor facility access and assist authorized visitors and vendors
Complete special projects and miscellaneous customer service duties as assigned
Attend team meetings and training sessions as required
Maintain reports and customer service documentation
Required Skills
1-2 years of customer service, sales support, order entry, or administrative experience
Strong customer service and communication skills
Experience supporting sales teams or managing customer accounts preferred
Order processing and order entry experience
Microsoft Excel and Microsoft Outlook proficiency
Strong attention to detail and organizational skills
Time management and multitasking abilities
Experience handling customer complaints and issue resolution
Data entry and 10-key skills
Ability to work independently and prioritize tasks effectively
Preferred Skills
EDI (Electronic Data Interchange) experience
RMA and credit processing experience
Experience in distribution, logistics, warehouse, or wholesale environments
Knowledge of Papervision, IDS systems, or Power Sell software
Experience with invoices, bills of lading (BOLs), and shipping documentation
Education Requirements
Benefits (employee contribution):
Health insurance
Health savings account
Dental Insurance
Vision Insurance
Flexible spending accounts
Life insurance
Retirement plan
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inSync Staffing
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
50 to 99 employees
Staffing/Employment Agencies
http://www.insyncstaffing.com/default.html