Job Description
Description
Our Edmonton Branch is seeking a Customer Service Representative / Estimator to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.
Qualifications:
Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.
Qualifications:
- High School Diploma with other relatable education
- Post Secondary Education considered an asset
- 2 years estimating blueprints, and completing measurements and take offs
- 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
- Strong organizational skills, with attention to detail
- Ability to handle challenging situations with diplomacy and respect
- Works well with team members to resolve issues and move forward in a proactive manner
- Effective verbal communication skills
- Proficient mathematical skills with strong understanding of measurements and fractions
- Ability to solve problems as they arise
Duties and Responsibilities:
- Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Inputs orders/quotes into the computer system and confirms availability of product
- Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
- Establishes proactive communication with customers to ensure understanding of product ordered
- Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
- Maintains and develops relationships with contractors, clients and sub-contractors
- Handles quality and service issues to develop/maintain customer loyalty
- Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
- Ensures that orders are put into production on time to meet pickup and delivery schedules
- May handle warranty and service issues as they arise
- Other duties as assigned
FLOFORM is proud to offer the successful candidate:
- Competitive Wages
- Medical and Dental Benefits
- Paid sick days
- RRSP matching
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume at www.floform.com/careers
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
Numbers & Facts
| Location | Edmonton, AB |
| Job Type | Full-time |
| Industry | Construction |
| Company Size | 500 to 999 employees |
| Year Founded | 1961 |
About Company
Your kitchen is so much more than a place to prepare meals. Trust FLOFORM to transform the most important room in your home into a welcoming space for everyday living. For more than 50 years, our skilled craftspeople have been helping homeowners select, fabricate and install kitchen countertops with just the right balance of storage, style and comfort. We’ll start with your vision and budget and guide you every step of the way, so you and your family love your kitchen for years to come.
A work surface. A food prep area. A centerpiece for social gatherings. The uses for countertops are only limited by your imagination and FLOFORM is committed to bringing these ideas to life. We will enrich your home with the highest quality surfaces for living, coupled with the best value and service in the industry.
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