Customer Service Representative

Job Description:

Now hiring for a Customer Service Representative

Location: Edwardsville, IL

Pay Rate: $20.25 per hour

Shift: 11:00 AM - 7:00 PM

Problem Solver? Listener? You'll Fit Right In

Looking for Customer Service Representative jobs in Edwardsville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required
• Additional education in Logistics, Supply Chain, Business, or a related field is a plus
• Proficiency in Microsoft Office, including Outlook and Teams

Experience Requirements

• Minimum 2 years of experience in a Logistics Clerk, Logistics Coordinator, or Supply Chain role required
• Experience with SAP, WMS, or similar order management systems preferred
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience working with transportation providers, warehouses, and customers
• Strong problem-solving and conflict-resolution skills
• Self-motivated and able to work independently

Job Duties

• Schedule customer orders accurately and efficiently
• Enter and maintain customer orders and data within company systems
• Communicate with customers via phone and email regarding scheduling and order status
• Maintain customer databases and order records
• Manage assigned trailer pools and transportation schedules
• Coordinate deliveries with customers, warehouses, and carriers
• Maintain organized filing systems and shipping documentation
• Resolve scheduling conflicts and shipment issues
• Monitor delivery timelines and ensure customer requirements are met
• Provide outstanding customer service while supporting daily logistics operations

Physical Capabilities

• Ability to work at a computer workstation for extended periods
• Frequent phone, email, and system-based communication
• Ability to manage multiple tasks and deadlines simultaneously
• Strong attention to detail and organizational skills

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Pick up more than calls. Pick up a career. Apply now.

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative serves as an important connection between customers and the organization by providing information, resolving concerns, and delivering professional service. This role requires strong communication skills, problem-solving ability, and a genuine commitment to creating positive customer experiences.

Successful Customer Service Representative professionals listen carefully, communicate clearly, and respond to customer needs with patience and professionalism. They help build trust by providing accurate information, resolving issues efficiently, and maintaining positive relationships.

This profession is ideal for individuals who enjoy helping others, solving problems, and contributing to a customer-focused workplace.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.