Customer Service Representative

Waste Connections

Elgin, IL

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JOB DETAILS

SALARY

$20–$21 Per Hour

SKILLS

Billing, Communication Skills, Customer Satisfaction, Customer Support/Service, Employee Assistance Plan, English Language, Health Plan, Legal, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Psychiatry and Mental Health, Recycling, Scholarship, Spanish Language, Stock Purchase Plans, Waste Disposal, Waste/Garbage/Recycle Collection, Writing Skills

LOCATION

Elgin, IL

POSTED

Today

Job Description

Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a _different kind of company_ with a culture built on trust, empowerment, and community impact.

Our team members are self‑directed, solutions‑oriented, and committed to making a positive difference every day—both in their careers and in the communities we serve.

If you’re looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.

About the Customer Service Representative Role

As a Customer Service Representative (CSR) at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.

Key Responsibilities

+ Handle a high volume of incoming customer calls with professionalism and accuracy.

+ Process customer requests including new service setup, service changes, and service discontinuations.

+ Accept customer payments and assist with billing questions or account updates.

+ Collaborate with internal teams and customers to determine service needs and resolve issues.

+ Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns.

What We’re Looking For

+ 2+ years of high‑volume customer service experience

+ Proficiency with Microsoft Word, Excel, and Outlook

+ Strong verbal and written communication skills

+ A proactive mindset and dedication to customer satisfaction

+ Ability to problem‑solve and work in a fast‑paced environment

+ Bilingual in Spanish and English is a plus

What You’ll Get From Us

+ Competitive Pay: $20-$21 per hour

+ 401(k) with company match — invest in your future

+ Comprehensive healthcare benefits including Medical, Dental, and Vision

+ Employee Perks & Programs:

+ Mental Health Employee Assistance Program

+ Emergency Travel Assistance

+ Prepaid Legal Plan

+ Employee Stock Purchase Plan

+ Scholarship opportunities for children

+ Employee Relief Fund for financial emergencies

+ Insurance Coverage: Life Insurance, Short‑Term Disability, and Long‑Term Disability

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

About the Company

Waste Connections

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