Billing, Cargo/Freight, Conflict Resolution, Customer Support/Service, Detail Oriented, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Problem Solving Skills, Resolve Customer Issues, Team Player, Telephone Skills, Warehousing
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Customer Service
Description
This position is responsible for servicing customers via phone and emails to provide most current information and problem solving.
- Respond to customers inquiries via phone and email.
- Track and trace freight at different customers and locations.
- Invoicing.
- Resolve customer issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Work with various steamship lines and/or freight customers release dates.
- Navigate through systems for problem solving.
Salary: $21- $25 an hour
Position Requirements- Phone Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Customer Service
- Problem Solving
- Ability to Multitask
- Resolving Conflict
- Phone skills
- Attention to detail and accuracy
- Energetic
- Team oriented
Full-Time/Part-Time
Full-Time
Shift
Days
Salary
Position
Customer Service Representative
Division
East Coast Warehouse & Distr Corp
Post Internal Days
0
Created By
Kevin Shadiack
Number of Openings
2
Number Filled
0
Exempt/Non-Exempt
Exempt
Hiring Manager(s)
Bernadette Jaume
Req Number
CUS-26-00012
Open Date
4/28/2026
Location
1140
About the Organization
This position is currently accepting applications.E
East Coast Warehouse and Distribution