The City of Elk Grove is currently accepting applications for a Customer Service Representative. The ideal candidate for the Customer Service Representative position is a professional, patient, and service-oriented individual who can provide high-quality administrative and customer support to the City of Elk Grove's Code Enforcement Division and Housing and Public Services Division. This position will serve as the primary first-point of contact for residents, tenants, business owners, property owners, and community members seeking assistance, including calls related to code enforcement concerns, housing-related inquiries, and homelessness-related service requests.
The ideal candidate will have proven customer service experience either in the public or private sector and a demonstrated ability to communicate clearly, calmly, and professionally with members of the public. Experience successfully de-escalating upset or frustrated customers is highly desired, as this position will often involve helping individuals navigate sensitive, complex, or emotionally charged situations.
A strong candidate will also have experience triaging calls and service requests, gathering accurate information, determining the appropriate next steps, and routing matters to the proper staff, department, or service provider. Experience using general databases, case management systems, or similar software platforms is desired, along with the ability to maintain accurate records, document contacts, and track follow-up items. The successful candidate will be organized, dependable, and able to manage multiple priorities in a fast-paced public service environment. They should demonstrate sound judgment, strong interpersonal skills, attention to detail, and a commitment to providing responsive, respectful, and solution-oriented service to the Elk Grove community.
Tentative Recruitment Timeline (subject to change)
Filing Deadline: July 8, 2026, by 11:59 PM Oral Board Panel Interviews: July 27, 2026 (virtual)
Selection Interviews: July 30, 2026 (in person)
The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more.
Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year.