Customer Service Representative

Location: Elkhorn, WI (Onsite)
Pay: $20.00 - $24.00 per hour

Why This Opportunity Stands Out

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• Join a stable, growing manufacturing company with a collaborative and supportive team environment.
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• Excellent benefits including low-cost medical insurance with low deductibles, 401(k) with a 5% company match, and 3+ weeks of PTO.
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• Work with a close-knit customer service team that values communication, teamwork, and employee development.
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• Opportunity for long-term career growth within the Customer Service department.
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• Business casual environment with jeans on Fridays.
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Key Responsibilities

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• Process customer orders accurately through the ERP system, primarily from emailed orders, while managing assigned customer accounts.
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• Communicate with customers, production, and sales teams regarding order status, shipping timelines, and tracking information.
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• Maintain accurate customer records and provide exceptional customer service while supporting day-to-day order fulfillment.
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Qualifications

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• Order entry experience is required.
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• 2+ years of customer service experience (non-retail required).
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• Proficiency with Microsoft Office and strong computer skills; ERP experience is a plus.
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• Strong communication, organizational, and problem-solving skills with the ability to thrive in a fast-paced environment.
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Schedule: Monday-Friday, 7:30 AM-4:00 PM (Fully Onsite)

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